Technical Requirements

Before you begin work in this online course, you need to be aware of a few technology issues. Please read the following carefully.

Click on the links below to jump to a specific section:

Who to Contact for Support

If you are experiencing technical difficulties and imagine that other participants may be experiencing the same issue, we encourage you to please use the Technical Support discussion forum. IT Support will monitor the forum and provide assistance as soon as possible.

If you have general questions about course content, please use the Course Content Questions discussion forum. Your instructor or a TA will monitor the discussion board and provide feedback. You are welcome to assist each other in both of the discussion boards. 

Supported Browsers

For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades. 

You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available.

How to Update Your Desktop Browser

There are a couple of different ways to update your desktop browser:

  1. Every time you open your browser, it will check to make sure it is using the most current version. If it is not updated, your browser will prompt you with a notification and walk you through the update process.
  2. Download the latest version of your desktop browser directly. Click the name of your browser below to visit your browser's download page:

JavaScript must be enabled to run Canvas.

Computer Specifications

For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

Operating System
Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

Internet Speed
Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.

It is recommended to have a minimum Internet speed of 512kbps.

Canvas on Mobile Devices

The Canvas interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using Canvas. For the best user experience, please download the Canvas mobile applications. The Canvas mobile applications require Android 6.0 or later and iOS 13.0 or later.

Since Canvas uses small elements of Flash, not all Canvas features may be supported on mobile devices, especially on iOS. However, Canvas offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.

Mobile Browsers

Visit the Apple store or the Play store to download mobile browsers. The following major browsers are compatible with mobile devices:

iOS

  • Safari (default browser with limited Canvas support)
  • Chrome
  • Photon Flash Player (supports Flash)

Android

  • Chrome (default browser with limited Canvas support)*
  • Internet
  • Firefox

*Android default browser varies per mobile device.

More details about Canvas requirements can be found on the Canvas website.