Before you begin work in this online course, you need to be aware of a few technology issues. Please read the following carefully.
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Who to Contact for Support
If you are experiencing technical difficulties and imagine that other participants may be experiencing the same issue, we encourage you to please use the Technical Support discussion forum. IT Support will monitor the forum and provide assistance as soon as possible.
If you have general questions about course content, please use the Course Content Questions discussion forum. Your instructor or a TA will monitor the discussion board and provide feedback. You are welcome to assist each other in both of the discussion boards.
Supported Browsers
For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.
You can check your browser compatibility by visiting the Canvas technical requirement page.
You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available.
Computer Specifications
For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.
Operating System
Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
Internet Speed
Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
It is recommended to have a minimum Internet speed of 512kbps.
Canvas on Mobile Devices
The Canvas interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using Canvas. For the best user experience, please download the Canvas mobile applications. The Canvas mobile applications require Android 6.0 or later and iOS 13.0 or later.
Since Canvas uses small elements of Flash, not all Canvas features may be supported on mobile devices, especially on iOS. However, Canvas offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.
Mobile Browsers
Visit the Apple store or the Play store to download mobile browsers. The following major browsers are compatible with mobile devices: